NetOps Specialist Mid (Government)
AT&T - NEW ORLEANS, Louisiana
AT&T NetOps Specialist Mid works under general supervision and is responsible for the following:
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Monitor the infrastructure and network, responding appropriately to alerts and events.
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Respond to incidents from triage through resolution, including escalations, where appropriate.
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Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
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Provide root cause analysis documentation in accordance with Government procedures.
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Provide data center support where appropriate.
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Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
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Provide incident notification to Government representatives.
Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays.
5 or more years of relevant experience
Flexibility to work in 24/7 environment
Must be able to work second/third shifts, weekends, and holidays as needed
Certified in accordance with DODD 8570.1 / possess at least two active certifications of the following:
Computing Technology Industry Association (CompTIA) Security CE and CCNA.
Clearance:
Active Secret Clearance
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Posted: 30+ days ago
About AT&T
At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed Internet and smart solutions for people and businesses. That’s why we stand alone as a fully integrated solution provider.... more
