Customer Account Manager

Aaron's, Inc. - McKinney, MCKINNEY, TX

At Aaron’s, we call our assistant manager role Customer Accounts Manager because this position is so much more than assistant management! Aaron’s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!

 

As a Customer Account Manager, you will be essential in helping our customers achieve ownership by providing individualized attention in managing the customer accounts department (responsible for customer renewal payments) and achieving company standards on non-renewal closing percentages. Additional Customer Account Managers help support the overall needs of the store by assisting other associates and acting as key holder in the store manager’s absence. At Aaron’s, you are making a difference—your dedicated attention to each customer helps bring the closer to our mutual goal of ownership. Come see why the difference is personal at Aaron’s, connect with us today!

 

Job Duties

Personally support every customer to Own it.

Manage the collections process

Counsel customers to gain timely lease/merchandise renewals

Confirm customer identification, collect money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Monitor customer payment history and habits and make recommendations to support the customer to ownership

 

Customer Care and Service

Maintain customer contact over the phone and through home visits

Update customer information and maintain accuracy

 

Store Operations

Achieve monthly account goals

Review and close lease agreements with customers

Act as key holder as necessary

 

 

Other duties

Facilitate returns in collaboration with store manager

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Additional responsibilities as assigned by management

 

 

Position Requirements

Two years of college or two years of previous management experience

Good communication and interpersonal relationship skills

Position routinely requires lifting & loading up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Valid driver’s license

Good organizational skills

Maintain professional appearance

Strong telephone manners

 

As a Potential Aaron’s Associate

You’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers. 

 

About Aaron’s

Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, our stores are built on a foundation of excellence, customer focus, & quality products and services. Personally and professionally, we hold ourselves to high standards and unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs; donating time, products and services locally and nationally.

 

As a Customer Accounts Manager at Aaron’s, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays

Unlimited bonus & commission opportunities

Five day work week, Sundays always off!

Medical, dental & vision insurance

401(K) with company match

Life insurance

Disability benefits

 

All drivers must comply with the Aaron’s Driver Qualification policy which includes: a satisfactory MVR (driving record), a valid Driver’s License, D.O.T. physical/certification in states that require it.

 

A drug screen is required.

 

Aaron’s is an Equal Opportunity Employer

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Posted: 30+ days ago

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