Customer Service Representative

Aaron's, Inc. - TROY, TROY, NY

Aaron’s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!

 

As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers. 

 

Job Duties

Personally support every customer to Own it.

 

Customer Care & Service

Drive Sales through building authentic relationships with customers

Assist customers on the showroom floor

Accept & process current customer payments

Assist with store sales by in store marketing

Input customer information into the store computer for new lease agreements

Update customer information & account status in the store’s computer system

Manage cash transactions with customers

 

Administrative Assistance

File & maintain customer folders and records

Answer incoming telephone calls

Maintain regularly mailing campaign

Process order forms and references

 

Additional duties

Maintain the appearance & organization of the customer transaction counter

Assist in the maintenance of the showroom through cleaning, organizing & merchandising

Additional duties as assigned by management

 

Job Requirements

High school diploma or equivalent

Excellent interpersonal skills are required for daily customer contact

Working knowledge of electronic products (appliances, computers, etc.)

Strong sales skills- showroom and telephone

Position may require lifting up to 50 lbs. without help

Excellent telephone manners

Strong communication skills

Strong computer skills

Maintain professional appearance

 

 

As a Potential Aaron’s Associate

You’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers. 

 

About Aaron’s

Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, & quality products and services. Personally and professionally, we hold ourselves to high standards and unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs; donating time, products and services locally and nationally.

 

As a Customer Service Representative at Aaron’s, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays

Unlimited bonus & commission opportunities

Five day work week, Sundays always off!

Medical, dental & vision insurance

401(K) with company match

Life insurance

Disability benefits

  

A drug screen is required.

 

Aaron’s is an Equal Opportunity Employer

 

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Posted: 30+ days ago

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