IT Deployment Field Technician - Jewel-Osco
Albertsons LLC - Itasca, Illinois
Reports to: IT Director
KEY JOB RESPONSIBILITIES & ACCOUNTABILITIES:
•Support standard hardware platforms and systems installed throughout Jewel-Osco stores.
•Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
•Provide complete recoverability of systems and applications.
•Trouble shooting and resolution of business application and system problems.
•Trouble shooting and resolution of in-store Scales & Wrapping Systems.
•Manage the installation of new hardware and software.
•Maintain equipment inventory controls and policies.
•Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
•Interface with all Corporate IT groups for on-site support and technology resolutions.
•Adhere to repair standards and service levels established.
•Extensive driving may be required.
JOB REQUIREMENTS:
(Relevant Experience, Education, Certification, Knowledge, Skills and Abilities)
•High school graduate, BA/BS degree preferred or 3 year’s technical/training/hardware certifications preferred
•Information Technology project implementation exposure with 5 year’s technical systems and 2 years of technical support experience
•2 years retail business experience preferred
•2 years experience with retail store systems, technology systems and hardware preferred
•2 years experience with installation and configuration of desktop and peripheral technology preferred
•Excellent telephone, customer service and problem solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
•Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
•Working knowledge of IT hardware, installation models and Windows, MS Office and related applications
•Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions
•Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
•Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision
•Understanding of how hardware/software systems inter-relate
•Must be able to lift up to 60 pounds of equipment, some twisting and turning with equipment installs
•Solid mechanical skills
•Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity
•Strong sense of urgency, business ethics, dependability and follow through
Unable to retrieve job information. This job may not be available anymore. Sorry for the inconvenience. Posted: 30+ days ago
About Albertsons LLC
Albertsons is one of the largest food and drug retailers in the United States, with both a strong local presence and national scale. We operate 2,200+ across 33 states and the District of Columbia under 18 well-known banners including... more
