Market Leader - Vetco
Petco - MARLBOROUGH, Massachusetts
Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.
From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.
Position Purpose:
This position is responsible for establishing and promoting a culture in which we proactively engage and educate pet parents and help them feel confident that they are providing the best care to their pets. Manage a matrix-like environment to ensure operational goals and customer satisfaction needs are met. Promote a culture of service and trust for customers and staff. Establish and sustain an environment that supports partners in doing their jobs well, ensuring each associate receives the prescribed training and feedback, and meets the required qualifications for their position.
- Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
- Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner. Ensure all expenses are maintained within budgeted levels.
- Coaches partners to peak levels of productivity, efficiency and teamwork. Encourages a culture of fun, accomplishment, development and teamwork.
- Establishes, models and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches and supports sales partners to do the same.
- Manages partners, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training.
- Manages and coaches partners to do their jobs well and to balance the needs of the customer with the need to complete assigned responsibilities. Responsible for the continuous training and development of partners. Ensures partners have the necessary training, knowledge and customer engagement skills to achieve sales goals.
- Participate in tasks associated with scheduling veterinarians in advance of clinics.
- Partner with clinic location management and Petco field leadership to identify business and relationship improvement opportunities and lead or assist in their implementation. Participate and present material on clinics to store leadership partners.
Work Environment:
The majority of job duties are conducted indoors. Frequent trips to clinic locations via personal or company vehicle are required. A limited amount of travel may be required, via air or rail. Operations are a weekend based industry. May be required to occasionally lift up to 50 lbs.
In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics, basic accounting relationships, analysis and problem-solving skills. Excellence in communication and computer skills is also required.
Veterinary/Pet Industry experience required. Three years previous retail, sales or service management experience required, including 1 or more years prior leadership and/or management experience or the equivalent. A working knowledge of general business practices is required, as are strong organizational and leadership skills. A qualified applicant will possess an aptitude for demonstrating veterinary client education techniques and the ability to instruct others in their application. Must be licensed to operate a motor vehicle and have a clean driving record.
Posted: 30+ days ago
About Petco
With more than 50 years of service to pet parents, Petco is a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets. We do this by providing the products, services, advice and experiences that keep pets... more
