Tech Support Analyst - Systems Administrator
US Foods Inc. - Tempe, AZ
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Manage and configure monitor system and diagnosing production processing performance
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Respond to system alerts and troubleshooting and resolving problems
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Facilities the change management approval processes, task management, and escalates to upper management for high risk approvals
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Build, configure, and test automated patch software
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Manage relationships with IT hardware and software vendors – software as service
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Identifies, analyzes and resolve issues including escalations when appropriate
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Documents problem resolution utilizing standard procedures / tools
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Communicates problem resolution and their impact to customers
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Assists in the deployment of solutions and associated documentation
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Education/Training: B.S. preferred
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2 years’ experience in Application Server Administration using one or more of the following: WebLogic, WebSphere, IIS or Tomcat
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3 years’ general IT experience
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Experience with one or more Scripting Languages (PowerShell, Bash, Python, Perl, Ruby, JavaScript, etc.)
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Experience with one or more Programming Languages (VB.NET, Java, C#, ASP, Visual Basic, etc.)
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Background in Linux/Windows OS troubleshooting and administration
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Preferred background in SQL Developer or similar tools, running and updating database queries
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Preferred background in troubleshooting issues with TIBCO, EMS, BW, MFT or WebMethods (messages stuck in queues, job failures, file transfer failures, etc.)
Knowledge/Skills/Abilities:
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Ability to support at least 2 different technology domains
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Incident & Problem Management experience
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Strong analytical and communication skills
Posted: 30+ days ago
