Sr Spec Collections Bilingual | J02
Target - Tempe, Arizona
Join us for a headquarters on-site hiring event
Saturday, March 3rd from 9:00am-1:00pm.
8550 S. Priest Dr, Tempe AZ 85284
**Bring government issued form of identification and your resume**
About us:
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From REDcard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarters location to our stores and distribution centers, we directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.
As a Bilingual Sr. Specialist collections, you’ll interact with delinquent guests and negotiate payments arrangements for both inbound and outbound collections. You’ll provide a Target brand interaction with credit accountholders by treating them with respect and appreciation, displaying courtesy and friendliness, recognizing various accountholder segments and providing appropriate workable solutions. In order to successfully do this you be responsible for clearly understanding and abiding by all credit policies and procedures, account payment terms, billing/collections systems and various state and federal laws, rules and regulations governing credit and collections. You’ll demonstrate problem solving skills by probing or making suggestions for the handling of exceptional account situations (e.g backruptcy, CCC, deceased, legal, fraud, billing disputes, etc. Please note that your job duties may change at any time due to business needs.
About you:
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High School Diploma or GED
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1-2 years of previous guest experience or customer service experience
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Proven superior verbal and written communication skills, including listening, negotiating and decision making skills
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Ability to interact with guests and team members in a professional manner, show empathy, and de-escalate as needed
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Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
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Strong technical aptitude, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
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Ability to work in a multi-media environment (e-mails, phone calls, chat, letters) and demonstrate ability to prioritize work accordingly
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Ability to work with a sense of urgency in a fast-paced, growth environment, with teams across Target
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Ability to work a flexible schedule, including nights, weekends and holidays
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Typing 25 wpm
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Desired College Degree or equivalent work experience
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Bilingual-spanish
Posted: 30+ days ago
