Area Manager Last Mile - Boston Area

Target - Boston, Massachusetts

Area Manager: Greater Boston Area
The primary function of this role is to manage the performance of carriers in their respective markets for convenience options like From Store Same Day Delivery, etc. and ensure a seamless Guest experience. This role is responsible for On-Time and In-full performance metrics goals for their respective market.

An ideal candidate is a high energy leader who has proven ability within Transportation space and has developed carrier relationships (market specific understanding). This role requires the ability to deal with ambiguous problems and quickly adapt to changes in processes and business needs.

Scope

Works with Carrier Dispatch teams in major metro markets within the Last Mile Delivery Program to ensure appropriate market level localization of a national level program with regards to carrier performance.
Scheduled Same Day Delivery from Stores
Scheduled Online Delivery (Same Day or Future Day)
On Demand Delivery
White Glove and Value-Added Delivery Services

Key Responsibilities:

Own and mobilizes carriers for a given market
Own Carrier performance management to deliver on the agreed service levels
Responsible for training and performance management of carriers
Work as the in-field liaison between the FRS Command Center and carrier dispatch to resolve carrier performance issues
Manage relationship with multiple carriers in a given market
Leverage metrics to monitor performance of carriers. Partner with HQ leadership to do deep dive on issues and recommend innovative solutions
Conduct quarterly performance reviews and training with carriers to ensure new process adherence
Partner with the HQ team to introduce new carriers in a market which can support the scale and complexity of Target
Build best practices for carrier driver pickup at all fulfilment locations by understanding specific local nuances
Use Guest feedback from the GR team and work with carriers to improve performance
Works with HQ Carrier Management team to provide market specific feedback to define future expansion policies
Co-ordinates with all partners listed below and delivers successful operations
Be the voice of the Guest and provide feedback to HQ Operations leadership on Guest needs