Macy\'s Westland Mall, Hialeah, FL\\: My Stylist Manager

Macy's Inc. - Hialeah, Florida

• Drive and exceed sales goals by executing the M.O.M. strategy
• Lead the push toward selling through coaching and recognition
• Achieve assigned penetration in corporate sales through business sourcing and community leadership
• Increase annual spend of existing account base through on-going communication of relevant events or sales opportunities
• Corporate sales including development of a community business client record to structure and fulfill their incentive and rewards programs and gift needs – including product and/or Electronic Gift Cards

• Clientele selling, focusing on the individual customer; servicing their fashion and gift giving needs
• Demonstrate outstanding customer service and promote Macy’s service feedback programs
• Role Model selling and service skills to influence positive performance among others
• Efficient, timely, execution of all corporate sales orders

• Recruit, select and hire service-minded My Stylist Executives
• Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction
• Address My Stylist Executive concerns in a reasonable and fair manner consistent with the values expected by the Company
• Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed
• Utilize review process as a tool for My Stylist Executive talent development, promotion and advancement
• Ensure that all procedures, policies and shortage programs are understood and executed by My Stylist Executives
• Take leadership role with Store Manager in all relevant My Stylist event planning and execution to further increase loyalty and My Stylist utilization
• Stores Representative for all Corporate My Stylist Initiatives; sharing opportunities and successes at district, regional and divisional level
• Regular, dependable attendance and punctuality 

• A minimum of 5 years in retail or other selling

• Ability to read, write, and interpret instruction documents such as reports and procedure manuals.
• Excellent written and verbal communication skills.

• Basic math functions such as addition, subtraction, multiplication, and division.

• Must be able to work independently with minimal supervision.

• This position involves regular walking, standing, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. Involves close vision, color vision, depth perception and focus adjustment.

• Strong leadership profile and excellent negotiation skills.
• Strong service orientation; strong client base is a plus.
• Strong organizational, interpersonal and communication skills.
• Keen sense of fashion, ability to coordinate items and suggestive sell. 
• Experience or familiarity with a variety of lifestyles and business segments, credibility to interact with broad client base.

• Ability to work a flexible schedule based on department and store/company needs.

Posted: 30+ days ago