Macys.com Customer Service Rep - Full Time Days with Weekends - Macy\'s Call Center, Mason, OH
Macy's Inc. - Mason, Ohio
Overview:
Responsible for assessing customers’ needs and ensuring the prompt resolution of inbound customer telephone calls; assisting with Live Chat and email communication; performing other duties as assigned
Essential Functions:
- Respond to Customer Service phone inquiries.
- Responding to written inquiries from customers based on business needs.
- Regular, dependable attendance and punctuality.
Qualifications
Education/Experience:
- High school diploma or general education degree (GED) required. One to three months of related experience and/or training preferred.
Communication Skills:
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers and employees of the organization.
Mathematical Skills:
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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages; apply concepts of basic algebra.
Reasoning Ability:
- Ability to carry out instructions furnished in written, oral, and diagram form; solve problems involving several concrete variables in standardized situations.
Physical Demands:
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Regularly required to talk and hear; frequently required to use hands to finger, handle, and feel; occasionally required to sit, and reach with hands and arms; requires close vision.
Other Skills:
- Ability to provide outstanding customer service to external and internal customers on a consistent basis; ability to take control of and resolve customer issues utilizing active listening skills; ability to adapt quickly to changing customer expectations and needs; ability to be a self-starter who is comfortable taking the initiative; strong decision-making abilities; strong analytical skills; excellent communication skills; ability to navigate multiple computer applications and work from a dual monitor setup; ability to complete financial transactions accurately and proficiently.
Work Hours:
- Ability to work a flexible schedule based on department and Company needs.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Unable to retrieve job information. This job may not be available anymore. Sorry for the inconvenience. Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
