Cheshire, CT - Macy\'s Logistics\\: Director, Operations, Sun-Wed 6\\:00PM–4\\:30AM

Macy's Inc. - Cheshire, Connecticut

• Responsible for the direction of the Inbound and/or Outbound operations and all that it entails: Ensuring we meet or exceed our Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT) and Fill Rate goals and targets.
• Coach and counsel executive direct reports, ensure associate counseling and coaching is taking place.
• Ensure departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, and customer service.
• Identify / develop / implement short and long term strategies which enhance profitability, productivity and efficiency for each of the operations departments.
• Continually analyze work processes to identify optimization opportunities and implement process improvements.
• Develop and maintain a work culture that is successful and committed to superior customer service.
• Develop and maintain procedures and metrics that assure customer service satisfaction levels are attained.
• Responsible for driving and managing the change associated with organizational growth.
• Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
• Responsible for the development of training programs and ensures staff understanding of programs.
• Provides a safe work environment for staff. Develops and enforces Safe / Smart work practices.
• Performs other related duties, special projects or assignments as required.
• Work closely with operational leaders to prepare for staffing needs projected by volume plans (daily, weekly and monthly).  Create/use staffing tools that model staffing needs based on business demand changes.  Escalate situations of non-compliance based on reports.

• Bachelor's degree in related field.
• At least five years in related operational environment.
• At least two years in experience with peak season management.
• Three years of increasing responsibility.
• At least five years proficiency in Microsoft Office Required (Word, Excel, Access, Lotus Notes).
• Excellent written communication skills - 2 years experience summarizing data and outlining directions.
• Strong service orientation; works harmoniously and effectively with others as part of a team.
• Excellent analytical skills and knowledge of data management tools (Excel, Access, etc…).
• Ability to build and foster teams, gain commitment from others and effectively manage the decision making process.
• Creative problem solving and innovative approaches to complex problems.
• Must possess exceptional leadership, mentoring and coaching skills.
• Ability to make sound decisions and manage several processes in a fast paced environment.
• Strong oral and written communication skills.
• Business and intellectual competencies to include: industry understanding of warehouse management and supply chain/logistics trends.

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Posted: 30+ days ago

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