Macy\'s Holyoke Mall, Holyoke, MA\\: Administrative Support Team Supervisor

Macy's Inc. - Holyoke, Massachusetts

• Coordinate distribution of all incoming communication (including phone, fax, email, mail, network printer, Stores Portal).
• Access and distribute essential reports from Stores Portal to Executive team.
• Complete and distribute Store newsletter and distribute other employee communications.
• Service all customers who visit the Store Manager's office for assistance; handle all customer correspondence.
• Organize weekly store recognition rallies; maintain store bulletin board program.
• Administration of the Safety program and accident reporting process.

• Coordinate the interview process for Store Management team.
• Perform administrative tasks for all new hire paperwork, input employee information in hiring system.
• Monitor new hire orientation and training sessions as needed.
• Act as liaison to the District's Human Resources office for all HR issues and objectives.
• Coordinate and schedule all in-store training; maintain training room standards and supplies.
• Review weekly training compliance report and make corrections as needed.

• Keep non-payroll supply budgets logs and balance store checkbook; review seasonal payroll/non-payroll budgets.
• Complete and submit monthly legal compliance audits.
• Maintain store supplies; process orders as needed. 
• Maintain phone lists and Associate information binders at each cash wrap.
• Act as the key store operations contact; perform as liaison with systems team; submit and follow-up on work orders as needed.
• Participate in inventory focusing on administrative functions.
• Balance Vault and perform other cash functions on a daily basis; perform monthly cash office self audit.
• Replenish and balance registers; research and resolve cash shortage issues.
• Maintain Lost & Found records and register media records.
• Resolve customer issues; track customer shipments, assist with lost gift cards. 

• Act as liaison to District Staffing office for all Staffing issues and objectives.
• Print Current and Future week(s) scheduling reports.
• Review schedule edit requests with Store Manager, complete with approval.
• Coordinate Annual Vacation solicitation from Associates.
• Coordinate On Call communication and solicitation of open hours.
• Monitor weekend compliance in partnership with Store Manager and Sales Managers. 

• Partner with Store Management to interview and employ Administrative Support Team associates.
• Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction.
• Address AST Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company, partnering with Store Manager when appropriate.
• Advise and provide input to AST performance evaluations.
• Make recommendations to Store Manager on AST Associate termination, promotion, advancement and talent development.
• Ensure all procedures, policies and shortage programs are understood and executed by AST Associates.
• Lead AST Associates in support of community service opportunities.

Qualifications:
 

 

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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Posted: 30+ days ago

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