Enterprise Management System Engineer - (Duluth)

AT&T - COLUMBIA, Maryland

Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #4 on DiversityInc's list of 2011 Top 50 Companies for Diversity.  
 
As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.
 
What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.

After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.


Job DescriptionSystems engineers will be requested to participate in the process by which a new software applications/components is created. Also, it’s their role to provide for the customer’s needs, evaluate options, run appropriate models, integrate software application into the current system model, launch the new applications and then do follow-up to make sure it’s running properly from beginning to end.
 
Responsibilities Include:
Engineering highly complex solutions across to meet business requirements or enhance performance

  • Reviewing and recommending solution(s) to management based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues.
  • Providing escalated Tier-3 technical support by investigating and resolving systems-related matters of significance. (Note: This depends on Service Delivery Group)
  • Developing and applying advanced methods, theories and research techniques in the investigation and solution of complex system requirements and problems.
  • Developing training tools and architectural documentation.
  • Managing operational tools team responsible for monitoring the operational infrastructure, supporting asset and inventory management, change and configuration management, problem and incident resolution, availability and capacity management. (Ex., of Enterprise Management tools include: ServiceNow, Solarwinds, HP Service Manager and Splunk.)
  • Familiar with Software Development Lifecycle support (SDLC) or SCRUM/AGILE methodology
  • Retrieval of software requirements and breaking those down into functional requirements to be distributed among team members using ServiceNow.
  • Ensuring service levels agreements and objectives are met.
  • Creating and implementing operations improvements to meet established objectives across multiple facilities.
  • Developing processes for leveraging and using resources to meet customer needs.
  • Developing and maintaining communications with management and staff to ensure that service is delivered on time and within budget or contractual obligations.
  • Investigating and resolving matters of significance as appropriate.

Required Skills, Experience, and Education:  No demonstrated experience is required. Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of SE experience may be substituted for a Bachelor’s degree. Experienced system engineer to work with IT enterprise level system configuration and monitoring tools such as HP Openview, Solarwinds, Splunk, Remedy, ServiceNow.  SE will be asked to provide hands-on application development, testing and deployment.   
 
Required Clearance:  Candidate must have a TS/SCI polygraph clearance
Posted: 30+ days ago

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