End-User Operations Manager (Duluth)

AT&T - COLUMBIA, Maryland

Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #4 on DiversityInc's list of 2011 Top 50 Companies for Diversity.  

 

As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.

 

What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.

After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.

 

Job Description:

Responsibilities Include:

1.    Managing operational end-user team responsible for local hands-on support of computer hardware, software and firmware including but not limited to cellphones/smartphones, desktop phones, laptops, thick clients, thin clients, tablets, printers, scanners, pagers, fax machined etc.

2.    Ensuring service levels and objectives are met.

3.    Creating and implementing operations improvements to meet established objectives across multiple facilities.

4.    Developing processes for leveraging and using resources to meet customer needs.

5.    Developing and maintaining communications with management and staff to ensure that service is delivered on time and within budget or contractual obligations.

6.    Investigating and resolving matters of significance as appropriate.

7.    Ensuring appropriate planning of the impact of connectivity outages, service level agreements and other issues.

8.    Preparing and providing program management reports and briefings, manage deliverable schedules and support process improvement.

9.    Maintaining/tracking project status (Integrated Master Schedule, documentation status, etc.); assign/track status of key actions/tasks; keep leadership informed on status.

Required Skills, Experience, and Education The Level 2 Project Manager shall have a Bachelor’s Degree in a Computer, Business or Math related field and ten (10) years of experience as a program or project manager in managing projects and contracts of similar scope, type, and complexity is required. Shall have at least one (1) year of demonstrated experience in conducting requirements analysis, resource allocation, project costing, deliverable tracking, schedule and financial data monitoring, and reporting. Shall be knowledgeable of the guidelines provided by the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS), DoD 5000 series, and Intelligence Community Directive (ICD) 801 policies. PMP certification, FAC-P/PM Entry Level certification or Defense Acquisition Workforce Improvement Act (DAWIA) Level 1 certification in Program Management is desired, although not required. An Associate’s Degree and an additional seven (7) years may be substituted for the Bachelor’s Degree.

Required Clearance:  Candidate must have a TS/SCI polygraph clearance

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Posted: 30+ days ago

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