Engineer - Guest Reliability
Target - Brooklyn Park, Minnesota
Target as a tech company? Absolutely. We’re the behind-the-scenes powerhouse that fuels Target’s passion and commitment to cutting-edge innovation. We anchor every facet of one of the world’s best-loved retailers with a strong technology framework that relies on the latest tools and technologies—and the brightest people—to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve. Our high-performing teams balance independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.
As an engineer, you serve as a technical specialist delivering the engineering that powers the product. You develop keen insight into the technical architecture and design to deliver robust and scalable software components. You constantly demonstrate the depth of your expertise by solving engineering problems. You are passionate about the quality of software and balance between speed of delivering new features and robustness of the software components you implement. You can handle operational issues with little or no oversight. You actively review code to ensure the software quality and functional accuracy is maintained across the team. You are keen to learn the design and architecture of the product and participate in ceremonies that can influence both. Core responsibilities of this job are described within this job description.
The Guest
Reliability Engineer is responsible for driving the reliability of our
applications and infrastructure so that we avoid - or if we cannot avoid
quickly resolve - service disruptions. As a GRE at Target, you will do
this via a combination of IT operational work and automating your learnings
from doing this work. Put simply, you will substitute software for human
labor in recoveries of our systems. In addition, you’ll get to work on
ensuring the following: availability, latency, performance, efficiency,
change management, monitoring, emergency response and capacity planning for our
systems.
Job Responsibilities
- Design, write and deliver
software/automation to improve the recoverability, availability,
scalability, latency, and efficiency of products.
- Monitor and
recover multiple applications within the following product groups of
Stores, Supply Chain, Corporate Applications, and Infrastructure.
- Provide preventative
activities, proactive monitoring, troubleshooting and quick resolution of
events and incidents to ensure infrastructure and application stability.
- Prevent problem recurrence;
with the goal of automating response to all non-exceptional service
conditions.
- Design, write and deliver
monitors and dashboards that improve predictability and are actionable in
a proactive manner.
- Day-to-day operational
management, including response, incident, event and problem management
activities.
- Understand different
platforms, applications, hardware and infrastructure and how they
interact.
- Enhance Knowledge repository
that helps reduce recovery times for disruptions in service.
- Consult with architects and other senior engineers
across projects or services to complete architectural and technical design
deliverables
- Provide technical oversight to others resolving high
severity hardware, operational, infrastructure and application incidents
- Oversee preventative maintenance, troubleshooting and
quickly resolve problems to ensure infrastructure and application
stability
- Provide thought-leadership within team and to the
broader community to promote re-use and develop consistent technical
build, implementation and support processes
- Lead the design, lifecycle management, and total cost
of ownership of platforms, applications and infrastructure services
- Provide input to strategic technical roadmap for
platform or infrastructure services
About You
- BA/BS or equivalent experience
- 1-3 years total work experience
- Has in-depth knowledge of state-of-the art engineering
technical approaches in design, build, testing, debugging problems as
required by domain
- Maintains technical knowledge within areas of expertise
- Stays current with new and evolving technologies via
formal training and self-directed education
Desired Skills
- Proficient in the following
technology areas:
- Java/C#/C Programming
Languages
- MySQL or SQL Server
- Unix
- PowerShell, Ruby, or Python
- Perl
- Knowledge of scripting
languages and skills to build scripting and automation, VBScript, Windows
PowerShell, Perl, Windows Management Instrumentation, Windows Remote
Management, and Microsoft System Center suite of tools
- Technical aptitude and skills
around Microsoft Windows, with desire to build domain application
knowledge and ServiceNow skills.
- Technical knowledge of
operations hardware and applications.
- Excellent communication
skills and ability to manage vendor partners.
- Strong reasoning,
troubleshooting, problem solving and analytical skills.
- A desire to not do repetitive activities instead utilize coding skills to reduce human labor.
Posted: 30+ days ago
