Team Lead, Full Time\\: Backstage Harrisburg Mall

Macy's Inc. - Harrisburg, Pennsylvania

• Be proficient in POS and MPOS systems
• Provide an exceptional customer experience by ensuring the customer is always the priority
• Handle all returns courteously and professionally
• Demonstrate knowledge of store products with a focus in cosmetics and jewelry areas.
• Suggest additional merchandise to compliment customer selection
• Offer to put purchase on customer’s Macy’s charge account
• Reinforce customer’s selection and package merchandise with care
• Invite customers to come back and thank them by name whenever possible
• Maintain a positive attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
• Be knowledgeable of and perform sales support functions related to POS procedures
• Maintain department recovery standards, including fitting room go backs
• May be required to unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging
• Place sensors on goods according to MSS standards, hang or fold merchandise and place on racks to be taken to the selling floor
• Assist in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Mark correct price on merchandise based on price changes with respect to mark-ups and markdowns
• Execute set-up and removal of signs for the entire store timely and accurately
• Use RF scanning equipment to determine mark downs
• Adhere to Asset Protection and inventory control and compliance procedures
• Follow shortage programs and procedures
• Perform the above noted functions in an efficient manner, as directed by the Supervisor
• Support the management team in driving a customer centric, fun and engaging culture
• Maintain high customer readiness standards, deliver a clean, neat and easy-to-shop environment
• Regular, dependable attendance and punctuality

Qualifications:

Education/Experience:

• A minimum of 1 year of retail experience, off-price preferred

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents, such as reports and manuals.
• Strong verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.

 Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Optical abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:

• Must be able to function as part of a team and collaborate with team members. 
• Possess a strong sense of urgency. 
• Must enjoy meeting and interacting with customers. 
• Possess a thirst for learning.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Posted: 30+ days ago