Customer Service Rep, Macys.com- PT 6p- 12a & 4 of 8 Weekends- Macy\'s Call Center, Mason, OH
Macy's Inc. - Mason, Ohio
Overview:
Responsible for providing excellent customer service; assisting customers with online purchases; responding to customer inquiries about products through telephone or proactive chat; providing customers with suggestions and converting sales; helping customers understand the specific brands and products by communicating the features, advantages, and benefits of the merchandise; exhibiting extensive product knowledge based on training received; performing other duties as assigned.
Essential Functions:
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Answer incoming calls and chatting online with macys.com customers seeking assistance and recommendations for product selections.
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Close sales, upsell, and assist with checkout.
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Maintain product and policy knowledge.
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Maintain system knowledge of macys.com and bloomingdales.com.
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Regular, dependable attendance and punctuality.
Qualifications
Education/Experience:
- High school diploma or general education degree (GED) required; one to three months of related experience and/or training preferred.
Communication Skills:
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual; communicate effectively with customers verbally and via online chat.
Mathematical Skills:
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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
Reasoning Ability:
- Ability to carry out detailed simple written and oral instructions; ability to solve problems involving a few concrete variables in standardized situations.
Physical Demands:
- Regularly Regularly required to sit, and use hands to finger, handle, and feel; frequently required to talk and hear; occasionally required to reach with hands and arms; requires close vision and color vision.
Other Skills:
- Ability to provide outstanding customer service to external and internal customers on a consistent basis; ability to take control of and resolve customer issues utilizing active listening skills; ability to adapt quickly to changing customer expectations and needs; ability to be a self-starter who is comfortable taking the initiative; strong decision-making abilities; strong analytical skills; excellent communication skills; ability to navigate multiple computer applications and work from a dual monitor setup; ability to complete financial transactions accurately and proficiently; enthusiasm to continuously learn about new products and product lines; experience with macys.com or bloomingdales.com preferred; sales experience is a plus.
Work Hours:
- Ability to work a flexible schedule based on department and company needs.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
