Customer Service Manager- Clearwater, FL.

Macy's Inc. - Tampa, Florida

• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; provide developmental opportunities; plan, assign, direct, and manage work; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints and resolve problems from employees.
• Manage projects responding to business needs.
• Respond to inquiries from internal and external customers.
• Regular, dependable attendance and punctuality.  

Qualifications:

• Education/Experience: High school diploma or general education degree (GED) and one to two years of experience required.  Bachelor's degree from four year college or university and one to two years of related experience preferred.
• Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers and employees of the organization.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; apply concepts of basic algebra.
• Reasoning Ability: Ability to carry out instructions furnished in written, oral, and diagram form; solve problems involving several concrete variables in standardized situations.
• Physical Demands: Regularly required to sit, hear, and talk; frequently required to stand, walk, reach with hands and arms, and use hands to finger, handle, and feel.
• Other Skills: Ability to provide outstanding customer service to external and internal customers on a consistent basis; supervisory experience; computer navigation and keyboarding skills; strong knowledge of MCCS systems and Microsoft Office; strong organizational and analytical skills; ability to handle multiple tasks and be flexible; ability to work independently; ability to initiate, participate in, and complete special projects that enhance the overall performance of the department; ability to analyze data and present logical recommendations and arguments; strong communication skills; and strong motivational skills with emphasis on effective coaching conversations.
• Work Hours: Full time with the ability to work a flexible schedule based on department and Company needs.
• Schedules (2 openings)
• Monday - Friday: 11:00am - 8:00pm (1 weekend per month) OR          Monday - Friday: 1:15pm - 10:15pm (1 weekend per month)

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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Posted: 30+ days ago

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