Client Solutions Executive 2 (SLED)

AT&T - Portland, Oregon

As a direct sales position, this role is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.

• Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.
• With the aid of support resources, identifies sales opportunity solutions. Builds/maintains network of colleagues/customers to share information and obtain prospects.
• May support resolution of customer disputes and accounts receivable discrepancies (i.e.billing/installation/customer issues).
• Establishes/maintains productive long-term client relationships.
• Supports in presenting products, services and migrations that can benefit customer needs.
• Demonstrates broad and strong working knowledge of the organizations entire product/service line.
• Partners with clients to understand business needs,issues,strategies,priorities to deliver valuable solutions.
• Develops responses to Request for Proposals. Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
• Owns account relationship; responsible for meeting revenue objectives. Demonstrates sustained record of sales achievement.
• Effectively influences customers to diffuse potential problems.
• Aids in devising direct sales plans/strategies.
• May develop strategic initiatives to grow/retain the revenue stream of complex accounts/projects.
• May support less experienced sales team through coaching or mentoring. Works on complex projects.

Duties directly related to making sales include: Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales,etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with AT&T external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.

Education:   Bachelor degree.
Experience: 5-8 years direct work experience.

• Account Management
• Business and Financial Acumen
• Competitive Differentiation
• Consultative Selling
• Customer-Centric Solution Development
• Industry Knowledge
• Operational Excellence
• Technology Expertise
• Territory / Module Management

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Posted: 30+ days ago

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