Automation Engineer- Voice, Search and Discovery

AT&T - El Segundo, California

 

AT&T Mobility and Entertainment Group is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV and U-Verse to our newest streaming service, DIRECTV NOW, our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.

 

 AT&T Entertainment Operations is looking for a talented, highly motivated engineer with broad technical experience in large-scale content and metadata environments to join our service operations team. As a Professional Engineer – Voice, Search and Discovery, you will support the Entertainment Operations end-to-end technology stack for one or more of our critical customer-facing content streaming services. You are a key player contributing to optimizing both technology and processes as well as empowering team members to succeed and grow.

  

In this role, you will be responsible for the following functions related to the service:

 

• Implement and leverage best-in-class technologies, tools, and processes to continually optimize the customer experience

• Scripting and automation with movement towards a DevOps capability

• Incident response, root cause analysis, and problem management across a diverse set of technologies

• Application/Infrastructure capacity and performance management

• Monitoring, instrumentation and metrics collection. Define KPIs in support of strategic and operational end-to-end performance.

• Optimize event detection and alerting capabilities

• Interacting and leading conversations with business partners, engineering, product development and vendors.

• Documentation and robust knowledge base creation.

  

As the successful candidate, you will:

 

• Put the end-user experience at the core of the team's focus and continually drive to measure and improve it

• Develop and maintain strong relationships with key software development and product management teams

• Take ownership of issues affecting the service regardless of functional area or organizational boundary, including the triage of content discovery and voice search issues in production

• Be adaptable, expect change and keep both skills and mindset current to respond to the demands of the business

• Work closely with other engineers to evolve and maintain operational requirements for voice and discovery services

• Leverage technical skill sets to explore, evaluate, and deliver new technologies, techniques, and tools to advance the capabilities of the team

• Regularly analyze workflows and tools for scale, accuracy, and efficiency

 

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Posted: 30+ days ago

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