Evaluates, designs, documents, installs, implements, tests, and performs problem isolation and resolution, and monitors, tunes, set standards and maintains a range of Voice/IT network components and systems.
Performs these functions across some, but not all, physical media, Operating Systems, File Systems, protocol stacks and network components.
Provides client consulting and training on the design and use of the Voice/IT network systems and architectures.
Plans, researches, evaluates and recommends new operational/storage area network equipment and related technologies.
Uses monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge performance and activity.
Devises solutions to operational problems within the capacity and operational limitations of installed equipment.
May develop and execute contingency plans for network related hardware failures including isolated and major outages.
Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, management, and departmental clients.
10 years Voice & IT network engineering support experience (Tier II, Tier III Tier IV, network infrastructure implementation and maintenance)
Expert experience in one or more of the following: Avaya TDM/VoIP Voice Systems, Cisco Nexus, Cisco Catalyst routing and switching
Experience supporting the government customers in secure environments, familiarity of NIPRNET and SIPRNET operating standards and applicable guidelines
Firsthand experience in developing and providing quality assurance review of engineering change orders relating to the replacement or enhancement of existing systems along with perimeter security hardware and software
Experienced with performing root cause analysis, risk identification, and risk mitigation
Expert Knowledge of cabling standards, fiber optic and copper cable termination
Experienced with network monitoring devices such as HP Openview, Nagios, Zenoss, NeuralStar or other similar monitoring tools
Bachelor degree in a computer science/computer engineering related discipline
Required Clearance: Must have a Current Active TS.
Desired:
ITIL ® Foundation certification
Certifications: Avaya Voice Systems (TDM/VoIP), Cisco Voice, Network , Cisco CCNA, Cisco CCNP or equivalent, BICSI Certification
Department of State experience and familiarity with DoS environment (data and voice networks, Conference Bridges, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs)
Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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