Sales Lead LOFT Santana Row
Ann Inc. - Santana Row, California
SALES LEAD OPPORTUNITIES
Position
Overview
Provide exceptional client service, operating as the Manager on Duty in
the absence of a manager, performing operational and transactional functions,
handling client service issues, issuing approvals for desk transactions as well
as opening and closing the store. The
Sales Lead will refer all duties which require managerial experience and/or
approval to the Store Manager (e.g. disciplinary action, hiring, and
terminating associates).
Responsibilities
- In addition to Sales Associate roles of providing excellence in
delivering the Client Experience, the Sales Lead is responsible for
supporting Store Management in overseeing the operational functioning of
the store including, but not limited to:
- Driving revenue by proactively managing the client experience while
effectively performing Manager on Duty responsibilities – Assuming the MOD
role when Managers are not on the floor
- Coaching Associates “in the moment” on client interactions &
performance to maximize productivity & capture client opportunities
- Possessing keys to the store, performing opening and closing
procedures in the absence of management
- Utilizing reports to make effective merchandising decisions &
style the store to Division standards
- Additional responsibilities as assigned
Requirements
- Client Service: Ensures that the client remains the top priority
while balancing required tasks and overall store operations
- Store Operations and Organization: Ability to organize, delegate,
prioritize assignments, and meet deadlines
- Merchandising: Knowledge of visual standards and techniques, and
ability to implement and maintain within company guidelines
- Accuracy: Ability to handle
cash and provide change without error.
Ability to prepare nightly deposit as necessary. Captures accurate information for all
transactions including signatures, addresses, and original receipt data
- Communication: Communicates effectively with Clients, Members of
Management, Business Partners, and Store Associates
- Schedule: Ability to work a flexible schedule to meet the needs of
the business, including evening and weekend shifts
- Physical: Ability to lift and carry up to 20 pounds
occasionally. Maneuver effectively
around sales floor, stock room and office
Posted: 30+ days ago
About Ann Inc.
ANN INC. At ANN INC., WE GET WOMEN. Real women live ever more complicated lives. They juggle more activities, play more roles and carry more expectations. But what women value is what they have always valued: connecting with... more
