Retail Front End Lead, CHEF\'STORE, Charleston

Ensure that customers have a positive in-store shopping experience by providing a key point of customer contact.

 

Maintain an atmosphere of exceptional customer service focusing on the company's mandate: great food, great food people and making it easy.

 

Provide customer support in various retail store operations including, processing returns, complaint resolution, sales/product questions or assistance, cashiering support and greeting customers.

 

Monitor customer activities in the front of the store and assist customers with check out process.  Ensure that the proper staff conduct product scans on all out-going shopping carts, matching goods against customer receipts.

 

Complete all incident and investigation reports and all paperwork related to audits and other shortage control programs.

 

Follow the procedures for notifying management of any suspicious persons or activity.

 

Ensure a continuing focus on increasing sales and managing shrinkage. Work with customers to ensure that they find the products they need and are made aware of all the other services available to them in the store and through the company.

 

Perform cash handling functions including setting up tills, counting down tills, preparing/delivering bank deposits, and getting change for cashiers as assigned.

 

Operate sales and cash functions in the Point of Sale (POS) in an efficient and accurate manner. Perform store opening and/or closing responsibilities and all employee tasks, as required.

 

Assist with food demonstrations including preparation and set-up of the demo cart/display, distribution of samples of product as per the merchandising program and perform suggestive selling.

 

Maintain a store culture that focuses on both initiating and supporting outside sales calls as well as creating a strong, exceptional service culture within the store.

 

Support the training of store employees.

 

Assist in maintaining predetermined levels of shelf stock.

 

Assist customer with payment for company account, makes cash refunds.

 

Adhere to and support all policies and procedures of the Company and help ensure that the facility is well maintained and is a safe environment for staff and customers.

 

Education/Training: High School diploma or equivalent required.

 

Related Experience:  Three (3) years experience in a retail setting or customer service.  Supervisory or Lead experience preferred.

 

Must have the ability to work a flexible schedule that may include early mornings, late evening, holidays and/or weekends. Must possess and exhibit competency and proficiency with computer applications and Microsoft programs. Must possess and demonstrate competency and proficiency with computer use and spreadsheet creation and usage, word processing, email and internet software. Must have cash handling experience.

Knowledge/Skills/Abilities:  Must have the desire and the ability to deliver superior customer service. Must possess the ability to quickly assess situations, address issues, and make solid, good business decisions. Must demonstrate good common sense and the ability to think logically through all situations. Must possess the ability to build professional relationships with the client base. Must be motivated and self-driven and consistently demonstrate the ability to analyze customer needs and make recommendations based on sound business knowledge and commercial acumen.  Must possess the adaptability and a willingness to help out in order to get the job done, understanding fully that the nature of the business means that staff at all levels within the store will be expected to "roll up their sleeves" and provide whatever is required to offer the customer fast, easy and efficient service.