Retail Fragrance Sales - Counter Manager, Full Time\\: Willow Grove Park Mall
Macy's Inc. - Willow Grove, Pennsylvania
Job Overview:
The Fragrance Counter Manager is responsible for supervising the complete operations of the fragrance line to ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service. Perform other duties as assigned.
The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.
Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Essential Functions:
- Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals
- Alert Sales Manager of needs and concerns of the business and staff and communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
- Develop and implement business driving events to achieve department goals
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results;
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Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration;
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Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
- High School Diploma or equivalent.
- A minimum of one year of previous selling experience is required, preferably in fragrances.
- Previous supervisory is also preferred.
Language Skills :
- Ability to read, write, and interpret general business periodicals.
- Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management.
Mathematical Skills:
- Basic math functions such as addition, subtraction, multiplication, and division.
- Able to use a calculator.
- Must be able to calculate percentages and ratios.
- Must be able to make change using American monetary units.
Reasoning Ability:
- Must be able to anticipate and solve problems.
Physical Demands:
- This position requires constant moving, talking, hearing, reaching, and standing. Must be able to stand for at least two consecutive hours.
- Must be able to lift at least 30 lbs.
- May occasionally be required to stoop, kneel, crouch, and climb ladders.
- Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Other Skills:
- Superior organizational and time management skills.
- Must be able to multi-task in a fast-paced environment.
- Must be able to build relationships and influence others.
- Must possess a thirst for knowledge.
- Must be able to lead by example.
Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
