Business Manager, Pickup Experience for New Access Point

Walmart - SAN BRUNO, CA

Position Summary:

• Overseas the pickup points experience across the US for new access points and is measured by the customers’ satisfaction from the pickup points experience and the customer retention following pickup.
• Cultivates an environment of collaboration between the different teams who take part in executing the pickup points.
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals.
• Responsibilities include coordination of all communications (web, text, email, voice, etc.) to the customer before, during and after pickup, location looks and feel, etc.
• Develops experiments to test iterative improvements, measures the results and recommends a course of action.

Qualifications:

• Clear and unwavering focus on the customer.
• Experience delivering exceptional customer experience through multiple channels, to include: Web, email and manpower in a retail environment.
• Experience working with multiple internal and external vendors with no clear authority lines.
• Bachelor's degree and 5 years experience, or Master's degree and 2 years experience

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Posted: 30+ days ago

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