Shift Supervisor Trainee

CVS Pharmacy - Glocester, RI

Position Summary:

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor.  The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

 

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions.  These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.  When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

 

Essential Function:

1. Management

• Work effectively with store management and store crews

• Supervise the store’s crew through assigning, directing and following up of all

  activities

• Effectively communicate information both to and from store management and crews

2. Customer Service

• Assist customers with their questions, problems and complaints

   • Promote CVS customer service culture. (Greet, offer help, and thank)

• Handle all customer relations issues in accordance with company policy

  and promote a positive shopping experience for all CVS customers

• Maintain customer/patient confidentiality

3. Merchandise/Presentation

• Price merchandise

• Stock shelves

• Execute the displays, sign and inventory of weekly, promotional, and seasonal

  merchandise

• Execute the display and maintenance of off-shelf merchandise

·    Reset departments following POGs

4. Loss Prevention

• Control use of register keys, securing door keys, and safe combinations

• Execute locking of safe and security doors and setting of alarms when closing the   

  store

• Complete random cash verifications; electronic journal tape checks; monitor cashier  

  analysis report

• Conduct colleague bag checks

• Identify and react to shoplifters and apprehend to secure company assets

• Maintain and react to EAS program

• Monitor and react to signs of internal theft

• Protect store assets

5. Operations

• Operate a cash register - including: cash, check and charge transactions; bagging

  merchandise

• Identify and react to in-store repairs

• Execute and document: cash/check pulls; deposits; returned check payments; check

  acceptance; refunds; voids; discounts; cashier verifications; rainchecks; signing crew

  members on/off

• Deliver deposits to and secure change from the bank and balance imprest fund

• Access, input and retrieve information from the computer

• Open/close store

• Execute the daily cash report (DCR) and weekly summary

• Process photofinishing activities

• Answer telephone

• Order regular merchandise, maintaining accurate inventory levels (using order

   guides   

  When appropriate) through the use of the Telxon machine

• Load and unload deliveries

·    Lift 35 pound trays/cases to a height of 4 feet

·    Move trays/cases from one location to another

• Check in merchandise: verify billing, document errors

• Execute and document RFCs and interstore transfers

• Schedule daily activities and execute a walk-through of the store

• Prepare and distribute reports and records: petty cash, key rec’s, MU/MD, customer

  cash discrepancy, RFCs, accident reports, and various other surveys as requested

• Ensure compliance with all company policies and procedures (such as cash

    management) and federal and state laws

• Maintenance/organization of office and back room

6. Human Resources

• Train and supervise crew members

• Ensure on-the-job safety of all colleagues and treatment for colleague injuries   

     sustained on the job

• Maintain a work place free from discrimination and harassment

 

Disclaimer:

The above information on this description has been designed to indicate the general

nature and level of work performed by colleagues within this classification. It is not

designed to contain or be interpreted as a comprehensive inventory of all duties and
responsibilities required of colleagues assigned to this job.

Qualifications:

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

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Posted: 30+ days ago

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