Part-Time POS Associate

Kohl's - Rochester, New Hampshire

Position Summary:

Position Summary: 

Responsible for greeting customers and processing customers’ purchases accurately and efficiently at the point-of-sale.  Maintains a neat, clean and organized register area.

Primary Responsibilities:

Customer Service:

• “Smiles and Says Hi!”  Greets all customers and Associates encountered with a smile and encourages others to smile and say hi.  Assists customers in a friendly courteous manner.
• Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests.  Supports fellow Associates through Yes We Can actions and behaviors.
• Uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.

• Solicits, opens and activates Kohl’s Charge applications in accordance with Company standards and motivates others to do the same.
• Additionally, solicits e-mail addresses from customers.

• Processes customers’ transactions accurately and efficiently.
• Maintains Company “2-in-a-line” standard and calls additional cashiers as needed.  Bags customers’ purchases carefully and thanks customers for shopping at Kohl’s.

Operations:

• Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.
• Provides consistent communication and follow through with the E3’s on any signing opportunities.
• Maintains proper funds in register and calls for change or cash pick-ups as needed.
• Follows Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc.
• Opens and closes the register and counts out register drawers.  Records appropriate information on the balance sheet to prevent cash losses.

• Maintains a neat, clean and organized register area.  Calls for and assists with carry-outs, hanger pick-ups, trash pick-up, and other assistance as needed.  Fills boxes, bags, applications and other supplies as needed.
• Utilizes appropriate size bags and other supplies in a cost-effective manner.
• Assists with department recovery, fitting room recovery, housekeeping duties, preparation and taking of inventory and stock room organization.
• Recovers and replenishes POS endcaps in accordance with merchandising directives and standards.

Other Duties and Responsibilities:

• Performs other duties as assigned.  Examples include, but are not limited to, folding, stocking, hanging, ticketing or re-marking merchandise; assisting customers with even exchanges; assisting on the sales floor; greeting customers at assigned stations; assisting with recovery in departments; assisting in housekeeping duties associated with the front end; assisting in the preparation and taking of inventory; and assisting in stock room organization.

Preferred Qualifications:

• Prior experience in retail, customer service or other work environment involving contact with the public.

Job Requirements: 

• Ability to lift 50 pounds on an occasional to frequent basis.  Greater than 50 pounds = 1 Associate per 50 pounds.
• Ability to spend up to 100% of his/her working time standing or moving about register areas and around the store.  Physical activities include holding a scanning gun, keying and processing register transactions; lifting and bagging merchandise; bending, stooping and reaching on a frequent basis.
• Adherence to Company policy and procedures is required.
• Regular attendance is required.

Additional Information:

• Effective verbal and written communication skills.
• Basic math and reading skills, legible handwriting, and attention to detail.
• Ability to work as part of a team and interact effectively with others.
• Critical features of this job are described within this job description.  Job responsibilities may change at any time due to business needs.
• Please discuss requests for reasonable accommodations with hiring manager.

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Posted: 30+ days ago

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