Part-Time Beauty Advisor

Kohl's - Augusta, Maine

Position Summary:

Beauty Advisor
Build and strengthen customer loyalty by finding the right solutions to our Customers Beauty needs

Do you love . . . engaging Customers to create a positive experience?
Are you energized by . . . consulting with Customers to determine their Beauty needs?
Do you enjoy . . . recommending solutions to help Customers look and feel their best?

Builds strong customer relationships through delivering excellent Customer Service
• Demonstrates Beauty products and describes the results and benefits to the customer
• Educates product knowledge in an engaging way in inform choice
• Reinforces customer’s selections by reviewing the use and benefits of products chosen

Applies advanced product knowledge to build customer confidence
• Serves as a consultative expert on all product lines
• Shares product knowledge in an engaging way to inform customer choice
• Links multiple products based on desired attributes and results
• Proactively seeks out communication on new products and trends to keep knowledge current

Actively Listens to customers’ needs to provide product recommendations
• Engages customers in conversation to determine Beauty needs, style, and preference
• Listens for cues to tailor the interaction and better serve our customer
• Encourages customers to explore products through testing and sampling
• Introduce customers to new products that complement their Beauty regimen

Supports operations through Company best practices
• Maintains department cleanliness and hygiene standards
• Stocks and replenishes inventory to support Company in-stock goals
• Distributes samples and gratis in accordance with Company policy

Key Partners/Stakeholders
• Store Manager
• Area Supervisor

Skills
• Customer Service
• Active Listening
• Advanced Product Knowledge
• Operational Support

Exemption Status
• Non-exempt

Reports to
• Store Manager

Required
• Excellent verbal and written communication skills
• Ability to lift 50 pounds on a occasional to frequent basis
• Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis.

Preferred
• Prior experience in a retail, sales, or cosmetics environment
• Prior experience interacting with customers in a consultative capacity

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Posted: 30+ days ago

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