Rep 1, Retail Sales (In-Store)

Comcast - Grand Rapids, MI

Responsible for assessing customer's needs in a local retail store location; educates them by helping them understand the benefit of available services and communicates advantages to consumers. Assists customers and drives sales of Comcast's services including HDTV, high speed internet, and digital telephone services. Sells the best possible solution to meet individual needs and delivers superior experience to customers every day.

 

Core Responsibilities:
- Interfaces with customers; advises customers and answers questions relating to products, services, billing, and all other issues and concerns. Demonstrates a strong understanding of Company products and services.
- Evaluates customers' potential product needs and makes appropriate recommendations. Effectively communicates and demonstrates a high level of comfort selling Company products and services.
- Informs customer of products and pricing models, as well as competitive advantages. Corrects customer billing discrepancies, prepares work orders, arranges for service appointments, and ensures appropriate follow-up procedures are met.
- Meets and exceeds sales goals within the guidelines established by local market. Reports daily on the number of sales contacts and other metrics, as required.
- Participates in required events held on weekends and/or weekdays.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

- High School or Equivalent
- Generally requires 0-2 years related experience

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Posted: 30+ days ago

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