Initiatives Manager

JLL - Cincinnati, OH

Position Summary:

Job Summary/Goals	The Initiatives Manager is responsible for end-to-end program management of Regional initiatives. An initiative is defined as a large-scale effort to organize change which turns a good idea into an impactful business solution. It goes beyond the scope of everyday work and should do at least one of the following: meet a client need or objective; deliver savings or revenue; step-change our performance in a specific area; constitute innovation.
Essential Duties and Responsibilities	Work as part of a team of Regional Initiative Managers who are each responsible for initiative deployment in their geographies. Manage the regional deployment of initiatives developed by the Global Initiative Manager, the Global User Experience Director and or the regional team. Identify improvement opportunities throughout the business. Produce proposals for change and align with our client. Develop programs to realize change, including communications, training, launch plans, JLL actions, reporting of results, etc. Run several high-impact programs simultaneously, leveraging a network of site and functional contacts. Promote success powerfully, such that our client recognizes the value of each program. Work alongside the Global Innovation Manager to develop bright ideas into actionable programs. Connect the account with initiatives from other parts of the business, the industry and beyond. Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
Additional Duties And Responsibilities	Consult to all roles and functions in your region, supporting their own execution of strategic programs. Support the wider adoption of structured program management tools and processes such as the client’s SIMPL platform.
Key Performance Measures	Desired outcomes identified up front and built in to each initiative. Innovation KPI: minimum of 4 major programs successful in at least 3 regions within each 12 month period. OR 3 global programs and 3 regional programs. Client Relationship Assessment Scores Clients User Satisfaction
Competencies	Program and initiative management.  Must be able to manage multiple prioritization move efficiently through an initiative process.  Able to both self-deliver as well as delegate and organize team members.  Client relationship management. Must be highly credible in front of senior executive-level client personnel. Able to represent ideas effectively with strong persuading and influencing skills Team-building. Our people are dispersed geographically, but great coherence and consistency is essential. Facility Management in particular is a critical, high-impact role which needs to be supported and empowered. Flexibility. Initiatives are long-range, complex and geographically diverse. We need to understand regional/cultural/contextual differences and allow for local expression without compromising coherence. Initiatives also evolve, rarely ending in the shape they started out. The RIM must find ways to preserve program intent in spite of external pressures. Drive for results. Whether piloting in a small number of locations or running a global deployment, ‘drift and swirl’ are constant threats. A successful RIM will consistently produce measurable results against pre-defined outcome standards on agreed deadlines.  Creative problem-solving. Initiative subject-matter will vary greatly and demand a very diverse range of solutions. The RIM will often need to shape programs from basic ideas, so a certain amount of invention is required.
Experience	This is a role open to generalists from a wide variety of backgrounds. However, proven project/initiative management skills are critical.  Also, it is advantageous to demonstrate some or all of the following: History of success providing service to global corporations Proven ability to run long-range, complex programs Success developing and leading remote teams over extended periods Persuading and influencing techniques Extensive experience in a client-focused, results/metrics-driven, global organization. Proficient with Microsoft Suite Providing in-person and virtual training, including development of materials Background in Six Sigma a plus In-depth knowledge of project/initiative/program management – in particular bringing structure and organization, and tracking to desired outcomes

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Posted: 30+ days ago

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