Assistant Facilities Manager (Retail)
JLL - Cincinnati, OH
Position Summary:
Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.
Essential Functions:
Directly support the Facility Manager in executing the needs of managing the assigned portfolio. Responsibilities, including, but not limited to:
- Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
- Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
- Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
- Review inspections of assigned properties proactively addressing any deficiencies.
- Create and follow up on corrective work orders as necessary.
- Support work order management for in house staff and vendors as necessary.
- Support requests associated with JLL Management and Operations team.
- Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
- Manage all duties in compliance to Master Services Agreement and applicable performance measurements.
- Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
- Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.
- Support facility specific cost savings targets to contribute to the account achieving savings goals
- Assist in the development and management of operational and capital budgets.
- Continuously identify cost savings opportunities
- Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
- Coordinate supplier management program consisting of: goal setting, performance criteria, and performance review.
- Support contract management for both short and long-term projects for the client.
- Drive cost savings through sourcing and supplier management activities which are consistent with client goals.
- Travel 25%
Qualifications
Required Knowledge, Skills and Abilities (KSA)
- 2-3 years of relevant facilities management experience
- Experience managing retail facilities is strongly preferred, but not required
- Excellent customer, computer, managerial, verbal and written communication skills.
- Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
- Proficient Microsoft Office
- Experience with Corrigo / 360 Helpful
- Basic financial and budgeting skills
- Attention to detail
- Retail facility experience
- Basic knowledge of building systems (mechanical, electrical, plumbing systems).
- College degree or equivalent experience
Posted: 30+ days ago
