Sr Agent Customer Care Ctr-WM
Walmart - BENTONVILLE, AR
Position Summary:
- Completes work assignments and priorities
- Complies with company policies, procedures, and standards of ethics and integrity
- Enhances customer engagement and collects customer feedback
- Identifies root cause solutions for Wal-Mart Stores and Walmart.com issues
- Resolves escalated store merchandise, online orders, and customer issues (for example, check debt recovery, site-to-store orders, out-of-stock items)
- Supports and advises entry-level Contact Center agents
Qualifications:
- 6 months experience addressing and responding to customer requests in a customer service environment.
Posted: 30+ days ago
About Walmart
Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 mil... more
