Manager, Customer Service
JLL - Cincinnati, OH
Position Summary:
Currently, we are seeking a Customer Service Manager to join our Corporate Solutions team in Cincinnati, OH. This position will assist the Facilities Manager in the delivery of offices services to operate and maintain the property including financial, technical, maintenance, procurement and asset and vendor management.
Duties & Responsibilities
- Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers/service providers to the site.
- Understand the operational and technical requirements of the site.
- Provide reporting data and execute all Jones Lang LaSalle (JLL) and client audits and key performance indicators.
- Regularly interact with appropriate C&SS Manager/contacts to discuss service delivery and forward planning.
- Liaise closely with the client on-site representatives to address problems and/or enhance working environment performance and meet at regular intervals.
- Formally present monthly updates to the client on status of projects and initiatives.
- Clearly document and communicate all client expectations to the balance of the Facility Management team.
- Ensure that current contracts are managed and maintained to provide necessary supplies and services per defined scopes of work and costs.
- Accountable to the Facility Manager with meeting site financial and control budgets/targets.
- Ensure provision of Office Services (cleaning, mailing, reception, meeting services, dining/vending, landscape and others) is performed according to service level and scope expectations.
- Work collaboratively with facilities team colleagues (moves, projects, occupancy planning) both within the client account and in the wider JLL network.
- Lead initiatives to ensure smooth running of meetings and/or special events at the site.
- Ensure that an effective Work Order system is maintained for rectification of any defective items/services & ensure that these are addressed in a timely manner.
- Assist with critical out-of-hours issues and participate as a key team member in emergency situations.
- Assist in conducting asset audits and maintain asset inventories per client requirement
- Promote the User Experience culture at the property. Assume Lead Ambassador duties including the oversight of the Floor Ambassador Program, Facility Pop Ups and Road Shows , and coordinating the Customer Focus Groups
- Five years of background experience in facilities management.
- Excellent PC skills, proficient in Microsoft Word, Power Point and Excel.
- Leadership and negotiation skills.
- Effective team work and conflict management and client service.
- Communication skills, written and oral, at all levels.
- Solutions. Ability to learn from successes and mistakes.
- Time management. Priority setting.
- Highly motivated and willing to go the extra step.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 33066BR
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Posted: 30+ days ago
