Manager, Data Governance and Knowledge Management
JLL - Cincinnati, OH
Position Summary:
| · Establish and lead the Data Management function on the JLL Account Team for Client | |
| o Partner with the client, the business and IT personnel to establish and implement strategies that align IT with the client business; understands the business context, including trends, intellect, content, teams, conversations, solutions and strategy. | |
| o Define the organizational structures, processes and operating procedures, tools, and communication protocols. Act as a leader and mentor of analytics, data management and system integration/ development, including hiring, coaching, training, and career development for team | |
| · Establish service level management with data consumers, aligning the data and analytics resources with business expectations for performance, availability, data quality and relevance. | |
| · Leveraging the JLL resources, create processes and tools for identifying, escalating and resolving data defects/ issues | |
| o Direct continuous improvement of data management practices to ensure that data resources are understandable, accessible, and protected. Develop a strategy for data validation, verification and reconciliation based on data classes and lifecycle stages. | |
| o Work with the Client and JLL resources in the CS Service Lines, the IT teams, and Global/ Regional Data Governance and Management teams to maintain data rules and flows. | |
| o Implement, and socialize best practices to ensure that the documentation of critical business data and metrics is comprehensive and appropriately detailed, and appropriately promulgated across the Client account team around the world. Activities and resource content should be migrated to an appropriate sharing platform, for other regions to leverage learnings. | |
| o Leverage shared services and Knowledge Management tools to assess data quality and resolve data quality problems. (i.e. Yammer, SharePoint 2013, OneDrive, BDC, iStream, etc.) | |
| · Perform monthly data management tasks to prepare the delivery, monitoring and remediation of Data Quality Metrics for Corporate Workplace and Enterprise Services | |
| o Follow the defined operating procedures to calculate data quality metrics based on defined Data Quality Metrics rules using the SDA (service delivery application) data. | |
| o Work with Client Data Stewardship Executive and other stakeholders to perform remediation when Data Quality Metrics data quality falls below the accepted threshold. Document, cascade and coach those best practices to any similar Data Quality minded teams. | |
| o Provide on-going consultation and troubleshooting support for Data Quality Metrics | |
| o Coordinate with peer, client teams or COEs to facilitate the Client Data Governance Council meetings and related tasks | |
| · Continuously improve Data Quality Metrics collection and delivery practices and processes through automation | |
| o Ensure that Data Quality Metrics definitions and metrics are inventoried, maintained and improved continuously for timely access electronically | |
| o Follow the change management process to add/ remove/ change the Data Quality Metrics as needed through the Client | |
| · Serve a data reviewer/ steward for Client master data, including property, vendor, references and classifications, and so on, stored in the master data management systems | |
| Job Specifications: | |
| · Superior analytical and creative problem solving skills. Demonstrated successes in data analysis, drawing conclusions and improvement. Apply listening and consultative skills to understand business needs; be able to interpret requirements, identify impacts and analyze problems to determine impacts to business processes across the organization. | |
| · Superior ability to manage, manipulate and analyze raw data, draw conclusions, and develop actionable recommendations using technology. Articulate the issues and resolutions via business friendly communications. Serve as primary day-to-day contact for regional data management issues. | |
| · Superior project management/ consulting and leadership skills. Demonstrated ability to facilitate complex, mission critical projects and to develop, participate in and guide multi-disciplinary work teams. Manage task timelines and deliverable schedules and share concerns about deliverables, timelines, and issues with Data Governance and PMO’s | |
| · Excellent oral, written, and presentation communication skills. Strong negotiation and group facilitation skills; ability to move a process forward, while meeting the needs of a variety of internal customers. | |
| · Advanced understanding of data quality management. Knowledge of data governance and how it impacts business processes. | |
| · Knowledge of data lifecycle and maintenance processes. | |
| · Ability to work well under deadlines, ability to work in a multi-tasking production environment to make good judgments about competing priorities. | |
| Requirements/Qualifications: | |
| · Years of experience needed | · 5+ years of data management related experience in an enterprise environment across multiple application systems and business functions. |
| · 3 + years related experience in commercial real estate management (preferred) or related industry | |
| · Experience working in a global environment. | |
| · Software experience | · Experience with data management tools at JLL, including MS Excel, SQL query, Informatica Data Analyst, AddressDoctor, JLL tracker, Sharepoint, etc. |
| · Expert level skills in MS Visio, Word and PowerPoint required | |
| Hands-on experience with SQL queries, data conversions/ migrations, and bulk data manipulation is essential. SQL Server experience is preferred. | |
| · Hands-on experience with data quality tools such as Informatica Data Quality is preferred. | |
| · Languages | |
| · Education necessary to perform job | Bachelor's degree in business administration, Information Management, MIS, Library Science, Computer Science or related fields; advanced degree preferred. |
| #LI | |
Posted: 30+ days ago
