Account Director
JLL - Charleston, WV
Position Summary:
The Opportunity
Recognizing that clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division – Corporate Solutions. An integral part of Corporate Solutions is the Account Director role, which creates and drives the account plan to exceed the clients expectations, creating opportunity for growth and renewal. This opportunity is a major US Health System. Healthcare Solutions is an industry vertical within Corporate Solutions designed to address the unique needs of the healthcare industry.
The Team
The Account Director will lead a team of talented individuals to deliver integrated, innovative and differentiated solutions for our clients.
Major responsibilities
The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Director Managing Director for the account, understands the firm’s strategy and goals and can translate those into the business opportunities.
Primary responsibilities include:
Delivery of Client Satisfaction
- Executes the vision and strategy of the account plan ensuring the client objectives and interests are met
- Ensure service delivery is with high quality and exceeds the clients’ expectations
- Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment
- Respond to any client issues in an expedient and professional demeanor
- Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
- Understand the client’s key business drivers; focus the team to ensure those priorities are aligned with our deliverables
- Embody the firm’s values and core behaviors of collaboration, integrity and excellence
- Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
- Identifies and grooms successor to role
Achieve Financial Results
- Develops budget and manages to ensure plan is met or exceeded in both growth and profitability
- Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
- Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
- Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
- Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
PROFESSIONAL QUALIFICATIONS
The Account Director will have demonstrated the following competencies:
Client Focus
- Dedicated to exceeding client expectations to ensure a no-bid contract renewal
- Proactively solicits and responds to feedback and input from client
- Establishes and maintains effective relationships with customers and gains their trust and respect
- Experienced in managing multiple client contacts across a large geography. Able to manage through sometimes conflicting client priorities.
- Ability to translate the account plan into a solid delivery model
- Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
- Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
- Clearly establishes performance expectations and goals for employees
- Provides point in time feedback to enhance performance of employees
- Creates an environment with strong morale
- Experienced in managing large and geographically diverse teams
- Uses rigor and logic to solve difficult problems with effective solutions
- Identifies issues before they become problems
- Looks beyond the obvious and doesn’t stop at the first answers
- Realize operating leverage through process improvement, gaining capacity for value-added work
Industry Knowledgeable
- An expert in real estate and plant operations within the healthcare industry
- Experienced in managing fire & life safety programs in a hospital environment.
Educational Credentials
This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience, an MBA or similar post-graduate studies. Preferred 10 years of Healthcare experience.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 34421BR
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Posted: 30+ days ago
