Global Integrated Facilities Management (IFM) Director
JLL - Cincinnati, OH
Position Summary:
The position is responsible for leading and managing the Integrated Facilities Management (IFM) service platform on the account, ensuring a high level of client and user satisfaction, including help developing an industry leading employee experience program. This includes developing and administering global IFM programs, as well as ensuring consistency and best practices in processes, systems and reporting.
The role ensures efficient and consistent operation of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client across the world, achieving the Client’s global objectives of positive employee experience, cost savings, best practice, innovation, and JLL talent management. The position has supporting accountability for delivering on the account financial P&L and its management within the JLL global IFM business. Position to be based in Cincinnati or Chicago. Relocation assistance may be available to the ideal candidate.
Leadership
• Establish the vision and strategy of the global account IFM plans and ensure the client receives exceptional delivery
• Understand the client’s key business drivers, and focus the team to ensure those priorities are aligned with JLL deliverables. The current focus is on ensuring an industry leading Employee Experience program.
• Ensure the account IFM team is high performing and global delivery is driven by global platforms and best practices and consistency
• Ensure the account has a team of top talented FM employees; improve team capability and performance through regular coaching and feedback; provide recognition
Client/Stakeholder Management
• Manage relationships with Client stakeholders and the organization’s key Client contacts in CRE management to ensure all KPIs are achieved, including FM Survey scores
• Serves as single point of contact for the accounts global IFM service delivery and escalation point to global management
• Accountable for the global IFM service delivery to meet contractual obligations
• Develop and implement global IFM business plans which meet the aligned goals
• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services
• Drive the productive use of Business Intelligence decision-making and data analytics reporting.
Finance Management / Cost Control / Profitability / Compliance
• Assist the Client with models to develop and manage global property FM budgets and forecasts in accordance with the financial timetable
• Achievement of FM financial targets for the account; revenue, expenses, shared savings, and capital renewal
• Meet the agreed IFM global growth targets for the account
• Identify opportunities to cross-sell services
• Oversee FM Compliance programs to support global/local/site requirements
Functional Responsibilities
• Bring strategic IFM concepts to life in tangible, effective programs with operational relevance
• Direct management of global BHS and BSS and Sourcing resources and initiatives for the account
• Actively manage the professional development of all direct reports, including succession plans
• Implementation of technology and BI systems to support IFM service delivery, reporting and planning
• Establish and manage global standard operating procedures and processes for the account
• Drive client specific initiatives such as savings targets, benchmarking and best practices
• Source, transfer and implement best practices to the account
Contract Management
• Ensure adherence to the contract
• Be the IFM contract expert on the account, advise on any IFM contract opportunities
• Responsible to achieve the IFM KPIs, service levels, and other reports as contracted
• Implement and manage IFM change control process
Qualifications
• 20 years’ experience in Facilities Account Management or related field
• BA/BS in Facilities Management / Engineering or equivalent education and experience.
• Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a regional or global capacity
• Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks
• Has demonstrated experience in balancing the interests of the Client with those of the Firm
• Has experience in translating client needs into existing or new business growth
• Profit and Loss experience and accountability across regions or global
• Has extensive experience of living or working in another countries and regions
Critical Competencies for Success
• Team leadership and participation in a matrix organizational environment.
o Cultural awareness across regions, and passion for diversity
• Technical Competence
o Understands how to build strong client relationships
o Understands customer satisfaction in service delivery environment
o Strong IFM competency, and easily understands technical concepts
o Understands technical processes and impact on delivery services and satisfaction
o Running of schedules, budgets, contracts, invoices, processes
• Quest for Excellence
o Account delivery optimization and continuous improvement
o Performance management of direct reports, and influence all FM teams, using globally consistent platforms
• Problem Solving & Strategic Thinking
o Ability to connect technical matters with monetary and business impacts
o Capacity to deal with ambiguity and solve complex problems effectively
o Analytical, proven ability to solve problems using an objective approach
o Proven ability to employ holistic approaches and looks at long term solutions; contributes to global solutions
• Project Management & Organizational Skills
o Excellent planning & organizational skills to prioritize work and meet tight deadlines
Other Characteristics
• Superior client relationship skills – able to effectively interact virtually and face to face
• Proven people management skills – ability to build and lead teams effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Demonstrated ability to navigate global matrix organizations through influence and collaboration, and builds strong relationships with global peers
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills, also an active listener
• Self-motivated and confident
• Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently, and be a team player
• Exhibits honesty, trustworthiness, and consistent ethical behavior
• Vision, clarity, inspiration, excitement, perspective, oversight, energy, focus
We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 30961BR
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Posted: 30+ days ago
