Group Lead Customer Care Center - WM
Walmart - BENTONVILLE, AR
Position Summary:
- Assists Contact Center management in ensuring agent productivity
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
- Develops, communicates, and implements processes and practices to meet business needs
- Identifies training or information gaps and needs
- Leads and participates in teams
- Mentors and coaches new agents
- Responds to escalated customer and manager (for example, market, store) issues and agent questions
Qualifications:
- 1 year experience addressing and responding to customer requests in a customer service environment.
Posted: 30+ days ago
About Walmart
Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 mil... more
